Privacy Policy - The Bespoke Boutique Ltd - September 2018

Here lies a statement of The Bespoke Boutique Ltd’s privacy and cookie policy. 

 

We would like to assure you that we have utmost respect for the privacy of our clients and thus endeavour to ensure that your visit to our site is a carefree and enjoyable affair. By asking you for your personal details, we are pledging that your information is secure and safe with us.Your personal data will only be collected and used in the manner described below. 

 

This policy will be updated occasionally and all changes will be shown on this page. We suggest that you read this policy from time to time and ensure you are happy with any changes made.

 

Our contact details are:

 

Name of legal entity: The Bespoke Boutique Ltd

 

Email address: lampshades@thebespokeboutique.co.uk

 

Postal Address: The Bespoke Boutique Ltd, 

                          11 Squires Lane, 

                          London

                          N3 2AN 

 

Telephone number: 07962175122

 

Should you be dissatisfied with the way in which we collect and use your data or if your personal data is out of date or inaccurate, please contact us via email so we can amend any issues. Any complaints may be taken to the Information Commissioner’s Office (ICO) , however, we hope to resolve any issues before you feel the need to take this measure.

 

1) Information We Collect About You

 

We may process your basic personal data such as:

 

Identity dataincluding your title, first name and last name.

Contact dataincluding your email address, telephone number and postal code.

Usage dataexists for our analysis and does not identify you personally. It simply shows us how many times our website, and pages within, are clicked on. 

Transaction data including record of transaction and billing address.

Your payment information (credit/debit card details) is dealt with by PayPal. We do not process this information and have no access to it.

We may occasionally, for customer survey purposes, ask for further information such as your profession, interests, preferences or similar. This will be used to improve current products, help us introduce new products, and improve the services provided by us. Any additional information we ask from you will be part of our security procedure and will be used in accordance with this policy.

 

2) How we collect your data.

Listed below are the ways in which we collect your data:

A.  Direct contact(if you):

  • Contact us by post

  • Call us

  • Message us over social media platforms

  • Email us

  • Fill in a ‘contact us’ form on our website

  • Subscribe to our mailing list

 

B) The use of Cookies and server logs on our website may allow us to automatically collect data about your equipment, previous browsing actions and usage patterns. Analytics providers may be based outside the EU. Entities based outside the EU are not required to follow GDPR regulations.

C) Contact and transaction data from PayPal.     

 

3) What we use your data for. 

 

Your personal data is collected for the purposes stated below: 

 

  • To sell and deliver our products and services to you.

  • To respond to your enquiries. 

  • To send you emails to update you about new products, services, sale periods and anything else we think may be of particular interest to you. These emails are only sent to those that have subscribed to our emailing list.

We will always use your data lawfully and will not retain it longer than necessary. You will be notified and receive an explanation if your data is required for any purpose other than the reasons stated above. Should you want your data deleted (provided the law allows us to), or to unsubscribe from our emails, contact us by email or phone and we shall do so.

 

Your personal data may be processed without your consent or knowledge if the law requires or allows us to do so.

 

4) How we protect information we hold and who it may be disclosed to.

We safeguard your rights under the GDPR.In order to prevent unauthorised access, changes to, loss of or disclosure of your personal information, we have put in place suitable electronic and managerial procedures to safeguard and secure the information we hold.

We offer the secure and sophisticated payment system, PayPal, that guarantees to protect your information whenever you place an order with us or access your account details. This software will encrypt the information you input before it is sent from your browser to us to minimise the risk of this being intercepted before we receive it.

Otherwise, your data will be shared only with reliable courier services; UPS and Parcelforce Worldwide.

 

We expect the third parties who view your data to respect it’s security, to use it only for the purposes set out by us and to use it in line with the GDPR and the law.

 

You have the right to request a document listing the personal data we retain about you. Please write to us via email if you would like to access this. 

 

Our website may contain links to other websites of interest, however, we have no control over these websites, and bear no responsibility for the protection and privacy of any information collected about you whilst visiting such sites. This privacy policy applies to our website alone. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

 

5) Data Retention

 

Your data will only be retained for the time necessary to fulfil the needs it was collected for. In order to decide a reasonable retention period, we evaluate the amount, nature and sensitivity of the data provided. 

It is a legal requirement that we hold basic information regarding customer details including contact, identity, financial and transaction data for six years after our services are delivered, for tax purposes.

If you request a copy of the personal data we hold on you, we will provide this information within one month. If the request is particularly complex, we may need additional time. However, we will let you know as soon as possible if this is the case.

10) Your legal rights

You have the legal rights to:

  • Request access to any personal data of yours that we hold

  • Request alterations to any incorrect data.

  • Request for your data to be erased from our systems. In this case we will erase as much of your data as is legally allowed. 

  • Object to the processing of your personal data.

  • Request that we restrict the processing of your personal data. 

  • Request that we transfer your personal data.

  • You have the rights to withdraw consent where you have opted in to schemes eg. our mailing list.

 

6) COOKIES

 

A cookie is a small file of letters and numbers downloaded on to your computer when you access certain websites. Like virtual door keys, cookies unlock a computer’s memory and allow a website to recognise users when they return to a site by opening doors to different content or services.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, This may prevent you from taking full advantage of the website.

 

7) Third Party Links

From time to time, we may have third party links on our website, should we believe another website would be of interest to you as a customer. It is important to note that our privacy policy does not extend to these websites and that we are not responsible for any data collected about you on these respective pages. We urge you to read the privacy policy of all websites you enter.


If you have any further queries or concerns please feel free to email lampshades@thebespokeboutique.co.uk

 

© The Bespoke Boutique.

ABOUT

 

Maja Djordjic the inspiration behind the business is passionate about creating beautiful lighting. No lampshade is the same, from a classic and vintage design to one with a modern, contemporary twist.  

"We see the transformation as a truly exciting and inspirational experience".​

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