We give a lot of attention to the information we provide on this site, thus ensuring it is all correct and up–to-date. We are especially careful with product descriptions and specifications, pricing and delivery charges. We use photographs to show you product’s colour, size and detail as much as it is practicably possible. Each product is hand printed, hand made and hand finished to the finest quality and will be sold only as such. We use range of printing and making/finishing techniques and due to those, each product may vary slightly in its finest detail and may differ to the photographed item as each one is unique.
We take great care in providing our clients with regular and extended choice of new creations, however this may mean change in products available for sale. We reserve the right to make those changes without prior notice.
Your statutory rights are not affected.
All graphics, photography and designs on this website will remain exclusive to The Bespoke Boutique Ltd.
This is the entire agreement between you and us. We reserve the right to change those terms from time to time and without prior notice, with such variations becoming effective immediately upon posting to the site. If you shop at this site, we will assume you accepted our terms and conditions and any changes clearly written here.
As part of those terms and conditions, please see our detailed policy on purchase, cancellation, exchange, damages, returns and refund.
Bespoke Commission Journey
Thank you for contacting us with your bespoke commission. By completing the contact form, please note we may have to ask for further details before providing you with a quote. We will be very happy to deal with any queries over the telephone, but final order submission will only be taken in writing. Once measurements, colours and fitting details have been given, 50% deposit is required before work commences.
You will lose this deposit if:
You change your mind or have made a mistake about any of the agreed aspects of your commission, providing we have already started working on your order. Work may involve printing, purchasing of fabrics, making of frames not normally kept in stock, or similar. This list is not exhaustive.
After taking an order, we will endeavor to commence working on the given project as soon as possible and will in most cases have the product ready for delivery or collection within 2-3 weeks time. Should we need extra time for the completion of your order, we will communicate this to you prior to taking the deposit.
Delivery charges will be calculated separately for all bespoke commissions to take into account size and weight of the product.
Direct Purchase Journey
Thank you for your custom. Depending on stock availability, we endeavor to dispatch all orders within 7 working days though it is often sooner than that. If any item is out of stock, we will (materials permitting) offer to make it for you and dispatch within 10 working days.
Delivery for all lampshades and boxed cushions is £6.50 per delivery address in the UK, except Channel Islands.
Delivery for purchases/orders over £150 in value, will be free of charge.
For deliveries to remote postcodes and/or oversees will be quoted separately. Please send us an email with the full address, including the postcode.
All deliveries will require a signature upon arrival. If you are not at home to receive your package, please arrange for the alternative time by calling the number on the notification card. In the unlikely event that the package has returned to us because of failed delivery, a new delivery charge will apply with every new dispatch from our warehouse. For any purchases where delivery charge was previously waved, a new delivery attempt will be at the client’s cost. Your statutory rights are not affected.
We love all our products and will never compromise on quality. Our robust check ensures that purchased items will be dispatched in no less than perfect condition.
We hope you will be happy with your purchase, but if you are not we can:
Exchange your item for another one available on our website (this excludes all bespoke and commissioned pieces which we are unable to refund or exchange)
Refund your money (by the same payment method)
The following conditions apply. The items you wish to return:
Will have to be returned to us within 10 days
Must be in perfect condition, with all the original tags and in its original packaging.
In the unfortunate event that your items arrive damaged, please contact us immediately by emailing us at: email@example.com
Should you wish to discuss any of the above with us, please contact us by sending email to: firstname.lastname@example.org.
Price & Payment
The price of any Products will be as quoted on our site, except in cases of obvious error. These exclude delivery costs, which will be added to the total amount due at online checkout or confirmed separately by email.
We offer following payment methods for your convenience:
Cheque – please note your items will only be dispatched after the cheque has cleared. If this is your preferred method of payment please contact us with your order.
Events Outside Our Control
Although we strive for perfection, there may be an occasion when things may not go according to plan.
The Bespoke Boutique Ltd will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
If you are a trade client and/or are interested in commissioning our services for creation of a specific line of items to be sold by you, please contact us separately for the wholesale prices and special trade terms and conditions. This does not affect your rights.